Powerful Modules for
Serious Support
TaskCRMPro gives you the tools you need to automate your support infrastructure safely and securely without ever losing the human touch.
AI Ticket Assistant
Deploy a highly-trained LLM across your support stack. Our AI reads incoming customer emails, understands sentiment, evaluates the urgency, and drafts an accurate response based on your prior historical success rate.
- Sentiment Analysis & Auto-prioritization
- AI Reply Drafting
- Smart Knowledge Base Recommendations
Automation Engine
Build incredibly complex, branching workflows using our intuitive Visual Flow Builder. Set rules that trigger actions based on an array of conditions.
- Custom Service Level Agreements
- Skill-based Agent Routing
- Trigger HTTP Webhooks automatically
Semantic Knowledge Base
Stop answering the same questions over and over. Build an SEO-optimized public help center powered by a semantic search engine that understands context, not just exact keywords.
- AI Ticket Deflection Layer
- Full Customization & Theming
- Article Feedback Analytics
API Key Management
To rotate your keys, navigate to Settings > Security > API Access...
Omnichannel Inbox
Unify your entire customer communication flow. Whether they email, tweet, or use your live chat widget, it all funnels into one beautiful, highly organized dashboard.
- Email Forwarding & Sync
- Live Chat Web Widget
- Collision Detection (No duplicate replies)
Advanced Analytics
Stop guessing your team's performance. Get rich, real-time data on agent response times, customer satisfaction scores, and AI deflection volume.
- SLA Breach Tracking
- Custom Report Builder
- Agent CSAT Leaderboards